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Privacy and cookie policy

Driver licensing online Privacy Statement

The information we collect about you depends on the online services that you request. We will use the information you supply us with to progress any driver and vehicle licensing business. We may check the information you provide us with to see how it compares with information already held by us (for example, we may ask you for your name, date of birth and address so that we can locate your record).

We can also get information about you from certain third parties, or give information to them to check accuracy of information. We use the information for:

We will not disclose information about you to anyone outside DVLA unless the law permits us or unless you have given us your explicit consent.

Our website does not enable our visitors to communicate with other visitors or for them to post information to be accessed by others. DVLA is the Data Controller for the purpose of the Data Protection Act. You can use this website to view the information that we hold about you.

What information do we collect?

We collect two kinds of information from visitors to this website: feedback (through visitors completing feedback questionnaires or emailing us) and site usage information.

Site usage information

Driver licensing online cookies policy

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

You can manage these small files yourself and learn more about them through 'Internet browser cookies - what they are and how to manage them'.

Our use of cookies

Currently the only cookies on our Driver Licensing Online Service are 'session cookies' which are temporary cookie files and are erased when you close your browser.

Type of cookie: Session

Benefit: Once you have logged on with a username and password, so you don't have to do it for every Web page you request from our service.

When you restart your browser and go back to the site that created the cookie, the website will not recognise you. You will have to log back in (if login is required) or select your preferences/themes again if the site uses these features. A new session cookie will be generated, which will store your browsing information and will be active until you leave the site and close your browser.

DVLA is part of the Department for Transport (DfT) alongside Vehicle and Operator Services Agency (VOSA), Driving Standards Agency (DSA) and Vehicle Certification Agency (VCA).

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.