The information we collect about you depends on the online services that you request. We will use the information you supply us with to progress any driver and vehicle licensing business. We may check the information you provide us with to see how it compares with information already held by us (for example, we may ask you for your name, date of birth and address so that we can locate your record).
We can also get information about you from certain third parties, or give information to them to check accuracy of information. We use the information for:
Driver and vehicle licensing purposes
Related law enforcement
Assistance to the police in the prevention of crime
Improving our service
We will not disclose information about you to anyone outside DVLA unless the law permits us or unless you have given us your explicit consent.
Our website does not enable our visitors to communicate with other visitors or for them to post information to be accessed by others. DVLA is the Data Controller for the purpose of the Data Protection Act. You can use this website to view the information that we hold about you.
What information do we collect?
We collect two kinds of information from visitors to this website: feedback (through visitors completing feedback questionnaires or emailing us) and site usage information.
Site usage information
Driver licensing online cookies policy
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
Enabling a service to recognise your device so you don't have to give the same information several times during one task
Recognising that you may already have given a username and password so you don't need to do it for every web page requested
Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
Currently the only cookies on our Driver Licensing Online Service are 'session cookies' which are temporary cookie files and are erased when you close your browser.
Type of cookie: Session
Benefit: Once you have logged on with a username and password, so you don't have to do it for every Web page you request from our service.
When you restart your browser and go back to the site that created the cookie, the website will not recognise you. You will have to log back in (if login is required) or select your preferences/themes again if the site uses these features. A new session cookie will be generated, which will store your browsing information and will be active until you leave the site and close your browser.
DVLA is part of the Department for Transport (DfT) alongside Vehicle and Operator Services Agency (VOSA), Driving Standards Agency (DSA) and Vehicle Certification Agency (VCA).