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Terms and conditions

This online service allows individuals to apply for a provisional driving licence, notify DVLA of changes of circumstances, and to view their record online. In the future, additional services and features may be added.

Registration and enrolment

You can register and enrol as a customer for this online service using this website.

The details you provide to register will be checked by third parties on behalf of DVLA for the purposes of verifying your identity. Some of these details will also be stored on DVLA systems to process your driving licence application. See the privacy statement for more information on this.

If you choose to provide an email address, it will also be stored securely on the Government Gateway system, in accordance with their privacy policy. You can view this privacy policy on the Government Gateway web pages. Your email address, if provided, may be used by Government Gateway to communicate with you and to forward messages to you in relation to other Government online services if you choose to enrol for these services.

User ID and password

Your User ID and password will be used to verify your identity and to authenticate information you send. They will be held securely on the Government Gateway and will not be made available to Government Departments.

The Government Gateway uses the postal address registered on DVLA systems to send you confirmation of your User ID and password if you request it to be re-sent using this website. After the Gateway has sent this information, your address is deleted from the Government Gateway.

De-enrolment

It is not currently possible to de-enrol from this service.

Login

When registered, you can log on to this website using your User ID and password to access online services. Your encrypted User ID and password will be passed to the Government Gateway for authentication.

Security

You must always keep your password safe and secret. You can change your password on this website or Government Gateway web pages.

If you forget your User ID, you can request it to be re-sent to you by post on this website. If you forget your password, you can request a replacement to be sent to you by post on this website. If you lose both your User ID and password, you will need to contact the helpdesk (details are provided on this website).

Payment methods

If your application requires a fee, you will need to make an electronic payment using one of the following credit/debit cards:

Credit/debit card information is transferred and stored in accordance with our security statement and privacy statement.

General

We may revise these terms and conditions as we develop our services. By accepting these terms and conditions you agree that we may:

You can view the prevailing terms and conditions at any time by clicking 'Terms & conditions' at the bottom of the log on page.

Liability

DVLA makes every attempt to ensure the accuracy and reliability of the information contained in the publications and services stored, served and accessed by this online service, but this information should not be relied upon as a substitute for formal advice from DVLA. The materials contained on this website are provided for general information only and do not constitute any form of advice.

DVLA, its employees and agents will not be responsible for any loss, however arising, from the use of, or reliance on this information. DVLA will not be liable for any special, incidental, indirect or consequential damages of any kind, including, without limitation, those resulting from loss of use, data or profits, however those damages may arise.

By providing links to other sites, DVLA does not guarantee, approve or endorse the information or products available at these sites, nor does a link necessarily indicate any association with or endorsement of the linked site by DVLA.

This is a protected United Kingdom Government website. Unauthorised access and unauthorised modification are offences under the Computer Misuse Act 1990; it is unlawful therefore to cause damage to it intentionally or to any DVLA electronic facility or data through the knowing transmission of any program, information, code or command.

Applicable law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.